Support

Something's not working, or you have a question? Email [email protected].

It helps to include:

the email address on your account
which app you were using (iPhone, Android, or the website) and its version
what you did, what you expected, and what happened instead
a screenshot, if it's visual

For questions about your data or to delete your account, use [email protected]. The privacy policy says what we keep and why.

iPhone and Android

A few features work differently on each. With a store picked, iPhone can tell you when you arrive, even with Cookie closed. On Android, your list opens in Shop mode when you open Cookie at the store.

Cookie is made by one person, so replies can take a day or two.